Payment and Shipment

Payment methods and Shipment

Payment with a credit card

You can pay your order by your credit card. Visa and MasterCard are accepted for payment.

PayPal

When you place an order with PayPal you will be redirected to the PayPal website. There you will then need to login with your PayPal username and password.

Shipment is made after receiving money onto the account of the seller.

Wire Transfer

You can pay for your order by transferring money to our bank account.

Invoice

Payment can be made according to the invoice by transferring money via any Bank by bank details specified in the invoice. To receive the invoice, please, send your request to shop@onyxboox.com.

VAT and Invoicing

The price of goods shown on our website does not include VAT and fees.

To receive the goods, you will have to pay local taxes and fees according to the laws of your country.

  DHL Duties and Taxes Paid (DTP)

For certain countries (see the list below) we offer the DHL service - Duties and Taxes Paid (DTP). You can choose this option while ordering certain products. In this case, we will include the cost of customs payments in the delivery price. You will not have to pay for them in receiving the product.

DHL Duties and Taxes Paid (DTP) is available for the following countries:

  • Canada
  • Israel
  • Japan
  • New Zealand
  • Romania
  • Spain
  • Taiwan
  • Turkey
  • United Kingdom
  • United States of America

For citizens of other countries this service is available upon request.

Shipping

Delivery is made by DHL. The shipping cost is added to the invoice while ordering basing on a specified country of the addressee. Delivery time depends on the address of the addressee and can comprise from 5 to 7 business days.

Warranty

  • The warranty period for technically complex devices, including ONYX eReaders, is 1 year.
  • The warranty period for accessories (batteries, power units, cables, etc.), for peripherals and other accessories is 6 months.

Read more about warranty